Frequently asked questions

Book online in a few minutes, or message us on WhatsApp if you would rather talk it through first. Some treatments — weight loss, injectables, body sculpting, lymphatic drainage, permanent makeup and both laser services — require a consultation before your first session, and the booking flow will route you there automatically.

Weight loss programs, wellness injectables, body sculpting, lymphatic drainage, permanent makeup, laser hair removal and laser tattoo removal. These are assessed under physician supervision before anything is scheduled. Lashes, brows, facials, waxing and massage can be booked directly.

When you book you pay either a $35 deposit, which is deducted from the total at your appointment, or the full price. Cancel or reschedule at least 48 hours ahead and your deposit is refunded or moved to the new date; if you paid in full, you get a full refund or the full amount moves. With less than 48 hours' notice, or if you do not attend, the $35 deposit is kept; if you paid in full, there is no cash refund and the amount paid, minus $35, stays as credit for a new appointment. To cancel or reschedule, message us on WhatsApp or call the studio.

Appointments are spaced so the studio stays private and unhurried, which means a late start shortens your own treatment rather than the next client’s. If you are running behind, call or message us — we will tell you honestly whether there is still enough time to do the work properly.

Arrive a few minutes early for a short intake form covering your health history, medications and anything you have reacted to before. Your treatment starts with a consultation — mapping, skin assessment or colour matching depending on what you booked — and nothing proceeds until you have agreed to the plan. You leave with written aftercare in your language.

It depends on the treatment, and we send preparation notes when you book. As a general rule: come without eye makeup for lash work, avoid strong actives and retinol for a few days before facials and waxing, shave the day before a laser session, and avoid sun exposure before anything laser-related.

Our aesthetic and wellness treatments are performed under the supervision of a licensed physician. In practice that means the medical-adjacent treatments — injectables, weight loss, laser and permanent makeup — are assessed and overseen rather than simply sold. It does not make us a medical clinic, and nothing we offer replaces care from your own doctor.

Card payments through Square, cash, and Cherry financing for treatments and courses you would rather pay monthly.

Cherry splits the cost of a treatment series or an Academy course into monthly payments. You apply through Cherry directly, it takes a few minutes, and approval terms come from them rather than from us. Ask about it at your consultation and we will point you to the application.

English and Spanish, both fluently. Tell us which you prefer when you book and your consultation, treatment and written aftercare will all be in that language.

Yes — free parking directly outside the studio on Westheimer Parkway. No garage, no validation, no walk.

Yes. Gift cards can be used toward any treatment and are a good option when you are not sure what someone would choose. Message us on WhatsApp or ask at the studio and we will set one up for you.

For a consultation, yes — many clients bring a partner or a friend to a first appointment for a high-ticket treatment. During treatment the rooms are small and private, so we ask that guests wait in reception. We are not able to supervise children while you are being treated.

Our foundation courses assume no experience at all. Advanced courses and permanent makeup training expect you to already be working, and we will check honestly before you enrol rather than take your money for a course you are not ready for. Courses run in English and in Spanish.